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Occupational Therapist

Board Certified Behavior Analyst

Licensed Provisional Behavior Analyst

Registered Behavior Technician



Meet the Staff


Amanda Riviello, MA, BCBA, LBA

Owner and Senior Behavior Analyst, Amanda Riviello is a Board Certified Behavior Analyst and a Licensed Behavior Analyst in the state of Missouri. Amanda earned a Bachelor’s degree in Child Development with a minor in Autism and Applied Behavior Analysis from Southeast Missouri State University. Amanda went on to earn a Bachelor’s degree in Communication Disorders and then completed her Master’s degree in Applied Behavior Analysis at Southeast Missouri State University. Amanda has been working with individuals with developmental disabilities in the field of Applied Behavior Analysis for over 10 years. During this time, Amanda provided direct therapy, consultation, and training in a variety of settings, including homes, center based programs, school districts, and community settings.  Amanda enjoys spending time with her husband, son their and dogs during her free time. 

Shawna McCord is our Office Administrator/Billing and Collections Specialists. She helps keep the office running smoothly with scheduling new and current families, checking insurances on all patients and answering families questions. Shawna is in charge of all of the billing and collections to ensure patient accounts are being paid. Shawna is also training to be a Registered Behavioral Technician. Shawna grew up in the Pomona/Willow Springs area which she still resides in. Shawna joined CBS in July 2022. She enjoys spending time with her longtime boyfriend, 2 teenage kids and their 2 family dogs. She spends her time with all of them along with growing their small hobby farm and watching football!

Charley Haskins is our Office Administrator/Patient Care Coordinator/Community Outreach Coordinator. Charley handles all of the new referrals by calling families and helping to complete intake paperwork, contacting provider offices for additional paperwork or sending referrals to them, and answering family questions. She also travels to area provider practices to build relationships with their staff, ensure providers sign off on the client's assessments, while scheduling meetings between the providers and Mrs. Amanda. She graduated from West Plains High School in 2009, then went on to attend ASUMH for two semesters before transferring to Missouri State University West Plains to pursue a degree in nursing. Charley came to CBS in October 2022 looking for a position that provided her the opportunity to help others. Charley enjoys spending time with her daughter, raising Aussies, spending time outside with family and friends and crafting.

Lori Pendergrass is a Registered and Licensed Occupational Therapist in the State of Missouri.  She was an Occupational Therapist Assistant for 5 years before pursing a Master's Degree in Occupational Therapy at Belmont University in Nashville, TN.  Lori has 8 years of experience working with individuals from birth- age 99.  Of those 8 years, 5 years have been spent working with the pediatric population.  Lori enjoys spending time watching her daughter play sports for Willow Springs and being with her family on the weekends.  She looks forward to joining our team at Children's Behavioral Services and assisting your child with Occupational Therapy needs.   

Ashley is a Board Certified Behavior Analyst and a Licensed Behavior Analyst and our Clinic Director.  She has a Bachelors of Science in Behavioral Science and Masters of Arts in Applied Behavior Analysis.  She has been working with kids on the Autism Spectrum since 2012.  Ashley has provided consultation services to children and families in-home, in the community, and in-clinic settings.  Ashley grew up in Genevieve, MO and moved to West Plains a few years ago. She enjoys spending time with her husband and four kids. They have a small hobby farm with chickens, rabbits and goats. She spends most of her time attention her children's extracurricular activities. 

Katie Phipps is a Licensed Provisional Behavior Analyst and working towards her license as a Behavior Analyst.  She has a Bachelors in Psychology and recently obtained a Masters degree in Applied Behavior Analysis. Katie has been with us since opening our doors. Katie is currently studying for her BCBA exam.  Katie grew up in Mountain View where she currently still resides with her two teenage boys.  They love going to state and national parks along with the beach and river.  They like soccer, baseball, and football. Go STL Cardinals! Go Chiefs!

Krystal Kraus is a Licensed Provisional Behavior Analyst and working towards her license as a Behavior Analyst. She has a Associates in General Studies, a Bachelor of Science in Psychology and Sociology, a Master of Science in Counseling/School Counseling. and working towards post graduate certificate in ABA. Krystal joined CBS in January 2022.  She has always had a passion for working with children. Krystal was born in California, grew up in Kansas City and now lives in West Plains with her family. In her free time, she enjoys spending time with her two daughters and her husband. They enjoy spending time at the river and camping and anything that involves KC Chiefs!!!

Ali is a Registered Behavior Technician. She is a Willow Springs native that graduated with her bachelors degree in Child and Family Development in Spring 2022. She has several years of experience working with children which is her passion. She enjoys spending time with her daughter, two sons and her husband. They enjoy going to the river, playing outside, going for drives, and spending time with friends and family. She loves to read a good book with a hot cup of coffee.

Kenzie is a Registered Behavior Technician.  Kenzie was born in Kansas City and moved to Willow Springs at the age of two and continues to reside there. She hopes to obtain an Associates in General Studies in Fall 2022. She joined CBS in the spring of 2021. Kenzie loves music and spending time with family and friends.   

Darcy Story is Registered Behavioral Technician. Darcy joined CBS in June of 2022 with the goal of working to change the lives of children. She grew up in Richland, MO before moving to Willow Springs where she graduated and still currently resides. Darcy has a degree in Associates of Arts- General Studies. Darcy loves to travel and explore the outdoors. She is married and  has 2 dogs. She enjoys coaching 3rd an 4th grade boys basketball alongside her husband. She also enjoys going to car shows!

Brianna Combs joined CBS in November 2022 and quickly became a Registered Behavioral Technician. She has an Associated degree in Elementary Education and is working towards her bachelors degree in mathematics. She joined CBS because she enjoys working with kids and making a difference in their lives. She has two sons and also enjoys being a part time substitute teacher.

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